Refund Policy
Last updated: September 2026
This Refund Policy explains how returns, exchanges, and refunds work for orders placed on solenvitals.com. It is part of, and should be read together with, our Terms of Service.
1. Return Window
We accept returns and exchanges on all items within 30 days from the date your order is delivered, provided the items meet the condition requirements below.
2. Condition of Returned Items
To be eligible for a return, items must be unopened and unused, with the safety seal intact and in their original packaging. For health and safety reasons, opened products cannot be returned unless they arrived damaged, defective, or incorrect. Items returned outside these conditions may be refused or subject to a reduced refund.
3. How to Start a Return
Important: Please do not send items back before contacting us. To start a return or exchange, email us at support@solenvitals.com with your order number. We will confirm eligibility and provide return instructions and the applicable return address by email.
4. Return Shipping
Unless the return is due to our error (wrong or defective item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item. No restocking fee is charged on any return.
5. Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5 business days of our receipt and inspection of the returned item. Please note that your bank or card provider may take additional time to post the refund to your account.
6. Exchanges
The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the item you'd like.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 30 days at support@solenvitals.com with your order number and photos of the item. We will arrange a replacement, exchange, or full refund at no additional cost to you.
8. Non-Returnable Items
Final sale items, gift cards, and items marked as non-returnable on the product page are not eligible for return or exchange, except where required by law.
9. Contact Us
- Email: support@solenvitals.com
- Phone: +1 505 418 2082
- Support Hours: Monday - Friday, 9:00 AM - 5:00 PM (Mountain Time)