Frequently asked questions
Orders, shipping, returns and our products — everything in one place.
Orders
How long does it take to process an order?
Orders are processed within 1–3 business days, Monday to Friday (excluding US public holidays). You’ll receive an email with tracking as soon as your order ships.
Can I change or cancel my order?
Email support@solenvitals.com within 24 hours of placing your order with your name and order number. Once an order is processed or shipped, changes can’t be guaranteed.
Do you offer subscriptions?
Not currently — every order on Solen Vitals is a one-time purchase.
Shipping
Where do you ship?
We currently ship to addresses within the United States only.
Is shipping free?
Yes — shipping is free on every US order, with no minimum purchase. Applicable sales tax, if any, is shown at checkout.
How long does shipping take?
After processing (1–3 business days), orders usually arrive within 5–8 business days. Order cutoff is 2:00 PM Mountain Time.
Returns
What is your return policy?
For health and safety reasons, unopened products with the safety seal intact can be returned within 30 days of delivery. Opened products can only be returned if they arrived damaged, defective or incorrect. See our Refund Policy.
How do I start a return?
Contact support@solenvitals.com with your order number before sending anything back. We’ll reply within 2 business days with instructions.
When will I receive my refund?
Refunds are issued to your original payment method within 5 business days after we receive and inspect your return.
Products
How do I know which product is right for me?
Each product page lists the ingredients, serving size and directions for use. Dietary supplements are not a substitute for a varied diet.
Can I take multiple products together?
Many people combine several essentials in their routine. Always follow the label directions and consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medication or have a medical condition.
What if an item arrives damaged or incorrect?
Contact us within 30 days of delivery with your order number and photos, and we’ll arrange a replacement or refund at no cost to you.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.